Terms and Conditions

1. Acceptance of terms

By visiting our website, creating an account, subscribing to our updates or placing an order, you confirm that you have read, understood and agree to these Terms, together with our Privacy Policy and our Delivery and Returns Policy, each of which is incorporated by reference into these Terms.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on our website. By using our site, you represent that you meet this requirement and that any information you provide to us is accurate and current.

3. Products and orders

We aim to display our products, including descriptions, images and pricing, as accurately as possible. However, we do not guarantee that colors, packaging or descriptions on the site will always match the product exactly. All orders are subject to acceptance and availability.

We reserve the right to refuse, limit or cancel any order at our discretion, including in cases of suspected fraud, pricing errors or stock unavailability. If we cancel an order after payment has been made, we will issue a full refund.

4. Pricing and payment

All prices are listed in the currency displayed at checkout and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice, though changes will not affect orders that have already been confirmed. Payment must be made in full through one of our accepted payment methods before an order is processed.

5. Delivery

Delivery of orders is governed by our Delivery and Returns Policy, which forms part of these Terms. Estimated delivery timelines are provided in good faith but are not guaranteed, as they may be affected by factors outside our control.

6. Health and product disclaimer

Our products are formulated using traditional fermentation and food science research to support gut health and overall wellness. Individual results may vary, and no specific health outcome is guaranteed. Product labels list ingredients and allergen information, and it is your responsibility to review this information before consumption, particularly if you have food sensitivities or allergies.

7. Intellectual property

All content on our website, including text, graphics, logos, product formulations, photography and the Fambiotics name and brand assets, is the property of Fambiotics Limited or our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify or create derivative works from any part of our site or content without our prior written consent.

8. User conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems, accounts or data.
• Interfere with or disrupt the security or functionality of the website.
• Submit false, misleading or fraudulent information when placing an order.
• Use automated means, such as bots or scrapers, to access or extract content from our site.

9. Accounts and communication

If you create an account or subscribe to our newsletter, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. By providing your contact details, you consent to receive order-related communication from us, and, where you have opted in, marketing communication which you may unsubscribe from at any time.

10. Limitation of liability

To the fullest extent permitted by law, Fambiotics Limited shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or products, including loss of profits, data or goodwill, even if we have been advised of the possibility of such damages. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Fambiotics Limited, its directors, employees and partners from any claims, losses or expenses, including legal fees, arising from your breach of these Terms or your misuse of our website or products.

12. Third party links

Our website may contain links to third party websites and social media platforms, including TikTok, Instagram, Facebook, Pinterest and Threads. We are not responsible for the content or practices of these third parties, and inclusion of a link does not imply endorsement.

13. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Kenya.

14. Changes to these terms

We may update these Terms from time to time to reflect changes in our practices, products or legal requirements. We will post the updated Terms on this page with a revised "Last updated" date, and continued use of our website after changes take effect constitutes your acceptance of the revised Terms.