Privacy Policy

1. Information we collect

We collect information that you provide directly to us, information collected automatically when you use our site, and information from third parties.

Information you provide to us

• Contact details such as your name, email address, phone number and delivery address.
• Order and payment details when you purchase our probiotic beetroot shots, ginger shots or other products.
• Communications you send us, including inquiries, feedback and reviews.
• Information you submit when subscribing to our newsletter or joining a waitlist.

Information collected automatically

• Device and browser information, such as IP address, browser type and operating system.
• Usage data, including pages visited, time spent on the site and referring links.
• Location information derived from your IP address, at a general regional level.

2. How we use your information

We use the information we collect to:

• Process and fulfil your orders, including payment, packaging and delivery.
• Respond to your inquiries and provide customer support.
• Send you updates about your order, our products and promotional offers, where you have opted in.
• Improve our website, products and overall customer experience.
• Detect, investigate and prevent fraudulent transactions and other unlawful activity.
• Comply with applicable legal and regulatory obligations.

3. Legal basis for processing

Where applicable, we process your personal data on the following legal bases: your consent, the necessity to perform a contract with you such as fulfilling an order, our legitimate business interests such as improving our services, and compliance with a legal obligation.

4. How we share information

We do not sell your personal information. We may share your information with the following parties, only as needed to operate our business:

Any third party we share data with is required to protect your information and use it only for the purpose we have specified.

5. Cookies and tracking technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences and analyze site traffic. You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

6. Data security

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting or reporting requirements. Once retention is no longer necessary, we securely delete or anonymize your information.

8. Your privacy rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Withdraw consent at any time, where processing is based on consent.
• Opt out of marketing communications by using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details below.

9. Children's privacy

Our website and products are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Third party links

Our website may contain links to third party websites and social media platforms, including TikTok, Instagram, Facebook, Pinterest and Threads. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.