Last updated: July 26, 2026
At Fambiotics Limited ("Fambiotics", "we", "us" or "our"), we want your probiotic beetroot shots, ginger shots and other functional foods to reach you fresh and in perfect condition. This policy explains how we process, deliver and, where applicable, handle returns for orders placed through our website.
Orders placed on our website are processed within one to two business days. Because our products are freshly fermented in small batches, some orders may take slightly longer during periods of high demand. We will notify you by email or phone if your order requires extra processing time.
We currently deliver within Nairobi and select surrounding areas, with plans to expand coverage across Kenya. Estimated delivery timelines are outlined below.
| Delivery area | Estimated timeline |
|---|---|
| Nairobi (within the city) | One to two business days |
| Greater Nairobi and surrounding towns | Two to three business days |
| Other regions within Kenya | Three to five business days, courier dependent |
Delivery timelines are estimates and may be affected by factors outside our control, such as traffic, weather or courier availability.
Delivery fees are calculated at checkout based on your location and order size. Any applicable delivery charges will be clearly displayed before you complete your purchase, and we will let you know if a promotion offers free delivery.
Once your order has been dispatched, we will send you a confirmation with the expected delivery window. For questions about the status of an order, please reach out to us directly using the contact details below, and our team will provide an update.
Please ensure someone is available to receive your order at the delivery address and time provided at checkout. If a delivery attempt fails because no one is available, our team will contact you to arrange a redelivery, which may attract an additional fee. Since our products are perishable, we encourage prompt collection to preserve freshness and probiotic quality.
Please note: our probiotic beverages are living, fermented products. We recommend refrigerating your shots immediately upon delivery and consuming them within the timeframe indicated on the packaging.
Due to the perishable and consumable nature of our fermented food and beverage products, we are unable to accept returns once an order has been delivered and accepted, unless the item is damaged, defective or incorrect. This approach protects the safety and quality of the products we deliver to you and our other customers.
If you are not satisfied with your order for any other reason, please contact us. We value your feedback and will do our best to make things right.
If your order arrives damaged, defective or different from what you ordered, please contact us within 24 hours of delivery. To help us resolve the issue quickly, kindly include:
Once we review your claim, we will offer a replacement, store credit or a refund, depending on the circumstances.
Approved refunds are processed back to your original method of payment within five to ten business days, depending on your bank or payment provider. You will receive a confirmation email once your refund has been issued.
You may request to cancel an order before it has been processed for delivery by contacting us as soon as possible. Once an order has been dispatched, it can no longer be cancelled, though our damaged or incorrect item process may still apply if there is an issue with your delivery.
For any questions about your delivery, a return request or this policy, please get in touch with our team.